Terms & Conditions of Sale

TERMS AND CONDITIONS FOR THE SALE OF GOODS AND SERVICES

  1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. 

    THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. 

    BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

    IF YOU ARE A CONSUMER, YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (ai) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH US, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

    These terms and conditions (these "Terms") apply to the purchase and sale of equipment and parts (collectively, “products”) and services from Ariens Company (referred to as "us", "we", or "our" as the context may require) by consumers and business customers through ariens.com and/or gravely.com (as applicable, the "Site"). These Terms are subject to change by us without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

    These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 8).

  2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between us and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order for equipment before delivery or pickup of such equipment has been scheduled by contacting the fulfilling dealer or our Ecommerce Customer Service Department. You have the option to cancel your order for parts before your order has been processed or shipped from our distribution center by contacting our Ecommerce Customer Service Department. Any cancellation not meeting the requirements of this Section 2 will be treated as a return under Section 5, below.

  3. Prices and Payment Terms.
    1. All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed. Posted prices do not include taxes or charges for set up, delivery, handling or shipping. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
    2. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept VISA, Mastercard, Discover and American Express for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. You acknowledge that transactions may be facilitated by a third party payment processor, and agree that we may receive from and share with third party payment processors your information, including information about your financial accounts, for this purpose and any other purpose disclosed in our Privacy Policy.
  4. Shipments; Delivery; Title and Risk of Loss.
    1. To return equipment, you must contact the fulfilling dealer or our Ecommerce Customer Service Department within ten (10) days after the delivery or pickup of such equipment, as applicable. You are responsible for delivering the equipment, which must be in its original condition and have less than three (3) hours of use, to the fulfilling dealer within five (5) days after our receipt of your notice of return. We will process a refund of your purchase price for the equipment, less (i) the original set up fee, (ii) the delivery cost, if applicable, and (iii) a restocking fee of five percent (5%) of the purchase price of the equipment, within approximately seven (7) to ten (10) business days of the dealer’s receipt of the equipment. Reference may be made to our Frequently Asked Questions for more information on equipment returns.
    2. To return parts, you must contact our Ecommerce Customer Service Department and request a Return Merchandise Authorization (RMA) within thirty (30) days after you receive your order. You are responsible for all return shipping charges and bear the risk of loss during shipment. We will process a refund of your purchase price for the parts, less (i) all shipping and handling charges, and (ii) a restocking fee of fifteen percent (15%) of the purchase price of the parts, within approximately 7-10 business days of our receipt of the parts. Reference may be made to our Frequently Asked Questions for more information on parts returns.
    3. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS OR SERVICES DESIGNATED ON THIS SITE AS NON-RETURNABLE.
  5. Returns and Refunds. Except for any products designated on the Site as non-returnable, we will accept a return of equipment and parts as described below.
    1. To return equipment, you must contact the fulfilling dealer or our Ecommerce Customer Service Department within ten (10) days after the delivery or pickup of such equipment, as applicable. You are responsible for delivering the equipment, which must be in its original condition and have less than three (3) hours of use, to the fulfilling dealer within five (5) days after our receipt of your notice of return. We will process a refund of your purchase price for the equipment, less (i) the original set up fee, (ii) the delivery cost, if applicable, and (iii) a restocking fee of five percent (5%) of the purchase price of the equipment, within approximately seven (7) to ten (10) business days of the dealer’s receipt of the equipment. Reference may be made to our Frequently Asked Questions for more information on equipment returns.
    2. To return parts, you must contact our Ecommerce Customer Service Department and request a Return Merchandise Authorization (RMA) within thirty (30) days after you receive your order. You are responsible for all return shipping charges and bear the risk of loss during shipment. We will process a refund of your purchase price for the parts, less (i) all shipping and handling charges, and (ii) a restocking fee of fifteen percent (15%) of the purchase price of the parts, within approximately 7-10 business days of our receipt of the parts. Reference may be made to our Frequently Asked Questions for more information on parts returns.
    3. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS OR SERVICES DESIGNATED ON THIS SITE AS NON-RETURNABLE.
  6. Limited Warranty – Products.

    The limited warranties applicable to products purchased from the Site are described in our limited warranty and in the documentation we provide with equipment.

    The informal dispute resolution procedure described in Section 11 is available to you if you believe that we have not performed our obligations under the limited product warranties or these Terms.

  7. Limited Warranty - Services.

    We warrant that the services purchased from the Site will be performed in a workmanlike manner and in accordance with generally recognized industry standards for similar services (“limited services warranties”). With respect to any defective services, we will, in our sole discretion, either re-perform the defective services free of charge or refund the purchase price of such services.

    The limited services warranties extend only to the original purchaser of services from the Site. They do not extend to any subsequent or other owner or transferee of a product or any transferee or other beneficiary of the service.

    THE LIMITED SERVICES WARRANTIES ARE OUR SOLE AND EXCLUSIVE WARRANTIES FOR THE SERVICES.

    NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OF THE LIMITED SERVICES WARRANTIES.

    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THE LIMITED SERVICES WARRANTIES. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE.

    FOR BUSINESS CUSTOMERS: WE DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. WE EXPRESSLY DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES TO THE EXTENT PERMISSIBLE.

    FOR CONSUMERS: WE DISCLAIM ANY EXPRESS WARRANTIES OTHER THAN THE LIMITED SERVICES WARRANTIES. WE EXPRESSLY DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES TO THE EXTENT PERMISSIBLE. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE LIMITED WARRANTIES APPLICABLE TO THE PRODUCT ASSOCIATED WITH THE SERVICE.

    CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND OTHER RIGHTS MAY BE AVAILABLE.

    The informal dispute resolution procedure described in Section 11 is available to you if you believe that we have not performed our obligations under the limited service warranties or these Terms.

  8. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy, https://www.ariensco.com/fineprint/privacy, governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

  9. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, epidemic, pandemic, revolution, insurrection, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

  10. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms, your purchase, and/or our relationship are governed by and construed in accordance with the internal laws of the State of Wisconsin without giving effect to any choice or conflict of law provision or rule (whether of the State of Wisconsin or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Wisconsin. Although you and we are agreeing to arbitrate any dispute between us under Section 11, below, you agree that any court proceeding arising out of or relating to these Terms, your purchase, or our relationship must be brought exclusively in the State or Federal courts in Wisconsin.

  11. Dispute Resolution and Binding Arbitration.

    1. YOU AND ARIENS COMPANY ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS, DISPUTES OR CONTROVERSIES IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

      ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR THESE TERMS, YOUR PURCHASE OF PRODUCTS OR SERVICES AND/OR OUR RELATIONSHIP, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

    2. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules or the Commercial Arbitration Rules, as appropriate and determined by the arbitrator (the "AAA Rules"), except as modified by this Section 11. (The AAA Rules and procedures for initiating an arbitration are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

      Except as provided in Section 11(d), below, the arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity, to the extent not validly limited by these Terms. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

      Except for your initial filing fee, we will be responsible for paying any individual consumer's arbitration/arbitrator fees. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

    3. You may elect to pursue your claim in small-claims court in Wisconsin rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

    4. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR ARIENS COMPANY WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal shall not consolidate more than one person's claims, and shall not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction identified in Section 10, above.

    5. If any provision of this Section 11 is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced; provided, that in the event Section 11(d) is found to be unenforceable, all of Section 10 shall be deemed null and void and of no effect.

  12. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

  13. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Ariens Company.

  14. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

  15. Notices.

    1. To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

    2. To Us. To give us notice under these Terms, you must contact us by sending a message to the following email address: notify@ariensco.com. We may update the email address for notices to us by posting a notice on the Site. Notices provided by email will be effective at 10:00 am United States Central Time on the business day immediately following the day the notice is sent.

  16. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

  17. Entire Agreement. These Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.